Last updated: July 7, 2026
1. Who we are
Cleaning Hub is operated by Cleaning Hub Inc. ("we", "us"), with its registered office in Ontario, Canada. For privacy questions, contact support@cleaninghub.app.
2. What we collect
Account & identity: name, email, phone, date of birth, profile picture, language, role (Client / Cleaner / Enterprise), and account status. Booking & service: service address, postal code, residence type, number of bedrooms/bathrooms, pet details, notes, photos, ratings, reviews, arrival confirmations, dispute details, and support evidence. Payments: limited card metadata (brand, last 4, expiry) via Stripe, billing name, payouts, invoices, refunds, and transaction status; Cleaning Hub never stores full card numbers or CVV. Location & device: precise GPS during a live booking (with explicit consent), IP address, user-agent, time-zone, app version, device identifiers, and basic diagnostics. Cleaner-only: government-issued ID information, selfie, and identity-verification status processed by Stripe Identity. Communications: messages exchanged on the platform, support requests, and safety reports.
3. How we use it
We use your information to: (a) create and manage your account; (b) connect Clients and Cleaners and execute bookings; (c) authorize and capture payments, issue refunds, and support payouts via Stripe; (d) verify Cleaner identity through Stripe Identity; (e) operate trust-and-safety features (arrival code, live tracking, disputes, account review, and abuse prevention); (f) provide support, facilitate communication, and help arbitrate or mediate complaints; (g) detect, prevent, and investigate fraud, unsafe conduct, harassment, discrimination, or abuse; (h) improve the Platform and develop new features; (i) comply with legal, tax, accounting, and regulatory obligations.
4. Sharing with third parties
We share information only with parties that help us run the service: Supabase (database, authentication, file storage), Stripe (payment processing, payouts, and identity verification), Google Maps (address autocomplete, geocoding, distance, live map), Twilio or equivalent (notifications), our hosting providers, customer-support tools, analytics and diagnostics providers, insurers, and legal/compliance partners. Each acts under a written agreement that requires confidentiality and limits use to what we direct. We also share information needed for a booking: with a Cleaner you book, this can include Client name, service address, service notes, building instructions, and relevant safety details; with a Client whose booking a Cleaner accepts, this can include Cleaner display name, profile picture, public profile details, booking status, and live location during an active booking. We will disclose information when required by law (subpoena, court order) or when we believe disclosure is needed to protect safety, prevent fraud, enforce our Terms, or resolve a dispute.
5. Cleaner-specific privacy
Clients see a Cleaner's display name, profile picture, public profile details, ratings, and service information. After a booking is confirmed, Clients see what is necessary to complete the service, such as booking status, arrival map, and live location during travel when enabled. Cleaners see the Client and service information needed to perform the booking, including service address, access instructions, notes, and safety details. Phone numbers are not shared through the Platform unless a user chooses to share them or disclosure is required for safety, legal compliance, or dispute resolution.
6. Location data
Live location is collected from a Cleaner's device only when a booking is active and only between the start of travel and the end of the service. The Client receives this position when the Cleaner is within a reasonable distance of the service address. Live location is not retained after the booking ends.
7. Cookies and analytics
We use first-party cookies and local storage to keep you signed in, store language preferences (cleaninghub_locale), remember the address you selected, and preserve booking drafts between sessions. We use lightweight analytics to understand usage patterns. We do not sell personal information.
8. Retention
We retain account data for as long as your account is active, and for a reasonable period after closure to comply with tax, accounting, anti-fraud, safety, and dispute-resolution obligations (typically up to 7 years). Booking, payment, payout, support, and dispute records are retained for at least 7 years where needed for financial, legal, insurance, or audit purposes. Cleaner verification artifacts are retained per Stripe Identity's policy and applicable law.
9. Your rights
Subject to applicable law (PIPEDA in Canada, Law 25 in Québec, GDPR if you are in the EU, CPRA if you are in California, etc.), you may: access your personal data; correct inaccuracies; request deletion (subject to legal retention); object to or restrict certain processing; withdraw consent at any time; and lodge a complaint with the privacy regulator in your jurisdiction. To exercise these rights, email support@cleaninghub.app. We will respond within thirty (30) days.
10. Security
We use industry-standard technical and organizational measures, including TLS encryption in transit, encrypted storage, role-based access controls, and Row Level Security policies on our database. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
11. International transfers
Our infrastructure providers may store and process data in the United States and other countries. By using Cleaning Hub, you consent to these transfers, subject to applicable safeguards (e.g. standard contractual clauses).
12. Children
The Platform is not directed at people under 18, and we do not knowingly collect their personal information. If you believe a minor has provided data, contact support@cleaninghub.app.
13. Changes
We may update this Privacy Policy from time to time. We will indicate the date of the last revision at the top. Material changes will be communicated via the Platform or by email.
14. Contact
Privacy questions: support@cleaninghub.app. General support: support@cleaninghub.app.