Terms of Use

Terms of Use Last updated: September 13, 2026

For contracts to which Quebec's French-language requirements apply, we provide the French version and required related documents. Only after receiving that version may you expressly choose to be bound by a version in another language, where permitted by law. A language preference in your account does not by itself establish that election. Nothing in these Terms limits mandatory rights in any applicable jurisdiction.

The Provider supplies and contracts for the cleaning service. WorkTown supplies marketplace, payment technology, messaging, scheduling, and trust-and-safety features and remains responsible for obligations imposed on it by law concerning its own services. We do not guarantee a service outcome. Describing a Provider as independent does not determine anyone's employment status or waive employment rights; the actual relationship and applicable law govern.

WorkTown preserves an immutable electronic record of the accepted proposal, signer assent, incorporated Terms version, and formation time and makes a retainable copy available to both parties. A change to scope, schedule, or price does not amend the contract unless it is recorded and accepted through the Platform. A recurring proposal must identify its frequency and whether it ends on a stated date or continues until cancelled. Either party may end future, unperformed visits through the available cancellation controls; any fee applies only as disclosed for an affected scheduled visit, not merely because future visits are ended.

Before you commit, the payment summary identifies the Provider, the agreed service price, applicable taxes, mandatory fees, any chosen tip, and the total payable. Required fees must also be reflected in price representations as required by law; disclosing them only in these Terms does not authorize an undisclosed charge. Receipts are made available through your account.

A business job created and managed through WorkTown's designated off-platform payment feature is an expressly authorized exception to the prohibition on off-platform solicitation. The Client pays the Provider directly, outside WorkTown. WorkTown does not collect, hold, protect, refund, or pay out that payment, and WorkTown and Stripe payment protections do not apply. The Client and Provider are responsible for accurate records and for determining, reporting, collecting, and remitting applicable taxes. They must use the off-platform payment controls to record collection and confirmation or flag a discrepancy. This exception does not remove any mandatory rights or obligations.

This licence does not by itself authorize public advertising with private content, sale of personal information, or training general-purpose AI models on private content. Any optional reuse requiring consent will be explained and offered separately. Personal information remains subject to our Privacy Policy and applicable law, including retention, access, correction and deletion requirements. Necessary records may be retained for lawful purposes after account closure; this is not an unlimited retention permission.

Nothing in these disclaimers excludes any non-waivable statutory condition or warranty, including the Ontario consumer warranty that services supplied under a consumer agreement are of a reasonably acceptable quality.

Neither the cap nor the exclusions limit an obligation to pay funds properly owed to you, return an amount improperly collected or withheld, or provide a legally required refund. They do not apply to fraud, wilful misconduct, gross negligence, or liability that applicable law prohibits excluding or limiting. In Quebec, they do not exclude or limit liability for bodily or moral injury, or material injury caused by intentional or gross fault. Nothing in these Terms reduces non-waivable consumer, employment, privacy or other statutory rights or remedies. The liability of a Provider for its own services is determined by the accepted service contract and applicable law, not by WorkTown's cap.

WorkTown will notify the Provider promptly of the claim, reasonably mitigate loss, and permit reasonable participation in its defence. A delay in notice reduces the obligation only to the extent it materially prejudices the Provider's defence. The parties will reasonably cooperate with applicable insurers. WorkTown will not settle a claim at the Provider's expense without the Provider's consent, not to be unreasonably withheld, and will not impose an admission of fault or a non-monetary obligation on the Provider without its express consent. Payment adjustments and chargebacks are governed by section 17 rather than an automatic duty to pay any asserted claim.

Ontario law governs these Terms subject to any mandatory law that applies to you. Nothing requires mandatory arbitration, waives a right to a class proceeding, or prevents a person from using a court or tribunal available under applicable law, including consumer protections outside Ontario. For disputes not subject to a mandatory jurisdiction rule, Ontario courts have jurisdiction. After a dispute arises, the parties may voluntarily agree to mediation, arbitration or another lawful resolution process.

A revised version does not rewrite an already accepted booking or retroactively create a fee, recovery right, debit mandate or liability. Changes to an existing service contract require the lawful agreement of the affected parties. If you decline new terms, we may restrict entry into new transactions that require them, subject to applicable law, but that does not erase existing rights, justify withholding amounts properly owed or prevent access to required records and support.

To provide the payment features the Provider requests, the Provider authorizes WorkTown to create or connect and administer the relevant Stripe account; transmit and access necessary account, verification-status, transaction, balance, payout, refund, and dispute information; collect disclosed platform fees; and submit payment, transfer, payout, refund, reversal, and dispute instructions consistent with the accepted transaction and these Terms. WorkTown and Stripe may exchange this information to provide support, prevent fraud, meet legal requirements, and operate these services, subject to their privacy policies, including Stripe's Privacy Policy (https://stripe.com/privacy). This authority does not permit unrelated transactions or unrestricted access to the Provider's banking information. Stripe's own account consents and any separately required payment mandates remain necessary.

WorkTown is not a bank and does not offer an escrow account, deposit insurance, or an unconditional payment guarantee through these features. Any described payment protection is limited to the actual release and review process disclosed for that transaction. Payments made through the designated off-platform payment feature remain subject to section 7's exclusions.

A chargeback or payment fraud does not by itself establish Provider fault or liability to WorkTown. A Provider that lawfully performed its accepted service and did not cause or contribute to the loss through the conduct described above does not bear the loss solely because the customer used an unauthorized payment method. Failure to reasonably supply requested, available evidence may create responsibility only for the loss shown to have been caused by that failure. The Provider is not responsible to the extent loss results from WorkTown's breach, negligence, fraud, wilful misconduct or unauthorized instructions. WorkTown's obligations to Stripe remain governed by its agreement with Stripe; this allocation does not bind Stripe or remove customer rights.

The Provider must retain lawful service and transaction records and reasonably cooperate by the stated investigation deadline. WorkTown may respond to Stripe using available evidence but cannot guarantee a bank or network decision. WorkTown may issue a refund or reverse a transfer where required by law, the accepted cancellation or refund policy, a payment-provider decision or a documented resolution. A required payment-provider reversal does not itself determine the Provider's ultimate debt to WorkTown; any recovery must satisfy this section and be reconciled accordingly. A payment-provider reversal may temporarily affect available funds while responsibility is reviewed. Any recovery beyond the Provider's responsibility under this section must be reconciled and corrected; this is a support review process, not an automatic payout guarantee. Discretionary goodwill refunds cannot be charged to a Provider without an applicable contractual basis or separate consent.

For an amount properly owed under this section, the Provider authorizes WorkTown, where lawful and technically available, to reverse the corresponding transfer or set off that amount against future payments payable to the same Provider, with an itemized explanation and notice before recovery where practicable, or promptly afterwards where immediate action is required. WorkTown may request repayment of an outstanding balance. This clause alone is not a bank-debit, card-charge, or pre-authorized debit mandate: any such debit requires the separate authorization and notices required by law and the payment provider. It does not authorize deductions from employee wages. A Provider may contact WorkTown support through the Platform to contest an error and provide evidence; confirmed errors will be corrected. Stripe or bank deadlines may continue while that review occurs, and statutory remedies remain available.